For Patients | Buffalo Surgery Center

Patient Testimonials

My whole experience was wonderful! Everyone was friendly, funny and explained everything. Thank you!

From the moment I walked in to the moment I left, I felt at ease. I do not want surgery again, but if I did need it, I’d want the crew at BSC to be there for me! Thank you!

This was the best experience I’ve had over the years, in having any procedure done anywhere! A special thanks to Katie, the nurse who put the IV in before my procedure. I have problems with even getting regular blood draws – she was outstanding. No pain, and nice too.

The staff members are on top of their game – such professionals! Thank you – the follow-up call was much appreciated!

Patient Resources

Get prepared for your visit. Check out our patient resources including our Privacy Policy, Health Care Proxy, Patient Rights and Responsibilities and Surprise Billing Disclosure documents.

Patient Rights and Responsibilities

Health Care Proxy

Notice of Privacy Practice

Surprise billing Disclosure Notice

Anesthesia: What to Expect

Notice of Nondiscrimination

Notice of Availability

Preparation

· Shower before coming to the Buffalo Surgery Center

· Please remove jewelry (including your wedding band) before coming for your procedure.

· Other than Insurance Card and Photo ID, leave all other valuables including jewelry and purse at home.

· Wear loose, comfortable clothing without metal (zippers, buttons)

· Let us know if you wear contact lenses, hearing aids, dentures or other assisted devices so that we may better care for you and them during your procedure. Please bring appropriate storage containers and solutions for contact lenses.

· If you develop a cold, fever, stomachache, diarrhea or any other illness, notify us and your doctor right away. Any other symptoms we should note

Arrival at the Buffalo Surgery Center (General or Endoscopy)

· Please remember to bring a photo ID, insurance card, copay, and any advance directives you may have available. If the patient is a minor or is unable to make decisions on their own behalf, please also bring a birth certificate or guardianship paperwork.

· Your procedure time may change. Occasionally, a procedure may take more or less time than we expect. Therefore, it is possible your procedure may start earlier or later in the day than the time you are scheduled. If there is a change in schedule, our staff will call to advise you of this.

· On the day of your procedure, please park near the Buffalo Surgery Center Building where your procedure will be taking place – the “general” Buffalo Surgery Center (for orthopaedic procedures) or the Buffalo Surgery Center – Endoscopy for gastroenterology & colorectal procedures. Both buildings are located on Excelsior Orthopaedics Medical Campus on Sheridan Drive in Amherst.

Post-Operative Care and Discharge

· After your procedure, you will be taken to the recovery area, where your progress will be closely monitored by our medical staff.

· You will remain in the recovery area until the medical staff clears you for discharge. Your time in recovery can vary depending on your progress.

· A nurse will review all discharge instructions with you and the person (adult) who is accompanying you before you leave Buffalo Surgery Center.

· Follow your doctor’s instructions and notify him or her in the event of any difficulty. If you feel it is an emergency situation, please go to the nearest emergency room.

Frequently Asked Questions

What is an Ambulatory Surgery Center? +

Ambulatory Surgery Centers (ASC) are facilities where procedures can be safely performed without a hospital stay. They provide a cost-effective and convenient environment that is less stressful than the large hospital environment.

Should I call the surgery center before my procedure for my arrival time? +

A member of our staff will call you 24-48 hours before your procedure. Please note, because of rapidly changing schedules, we purposefully do not give you your time earlier. We understand the inconvenience this may cause and do apologize for this.

What should I do if I need to cancel my procedure? +

Please call the Buffalo Surgery Center as soon as possible! For orthopaedic procedures call (716) 250-6520. For gastroenterology & colorectal procedures call (716) 250-9190. Our friendly staff will direct you in what you need to do next. Our business hours are Monday-Friday 7am to 4pm. Please contact your physician’s office directly to reschedule

Are there other health care professionals that are not employed by Buffalo Surgery Center that may provide care to me during my procedure? +

Yes. Buffalo Surgery Center contracts with external professionals to provide certain services during your visit. Services provided by these providers are separate from your visit, and you may possibly receive a separate bill for their services. You may wish to contact the group office(s) to confirm participation with your insurance. Contact information for these groups is provided below:

X-Cell Laboratories
Service to be provided: Pathology
Mailing Address: 20 Northpointe Pkwy Suite 100 Buffalo, NY 14228
Telephone Number: 716 250-9235

Can you bill me for any copays, co-insurances or deductible? +

Unfortunately no. Full payment is expected on the day of your procedure. We do accept the following forms of payment: Cash, Check and Credit Card (Visa, Mastercard, Discover and American Express) We do not accept Care Credit.

Can I get dropped off for my procedure then picked up later? +

No. For patient safety, we require that a responsible adult remains on the Buffalo Surgery Center campus at all times. Your driver will receive text updates throughout your procedure and will be texted or called when it is time to pick up the patient.

Caregivers of endoscopy patients are encouraged to wait in their vehicles due to high volume in our waiting room.